Responsibilities:

1. Telemarketing program

• Develop and execute a compelling engagement journey for donors to drive the productivity and outcomes of the telemarketing efforts.
• Lead daily operations of the telemarketing team.
• Plan and manage all telemarketing initiatives, including but not limited to upgrade and reactivation of lapsed monthly donors and the recapture of non-paying monthly donors.
• Convert prospects and one-off donors into monthly donors while driving them to make repeated one-off donations.
• Monitor team’s performance to ensure it aligns with the established KPIs.
• Recruit, train, and mentor telemarketing staff to build a high-performing, motivated team.
• Analyze performance data and generate actionable reports to refine strategies and maximize results.
• Address donor complaints or enquiries arising from telemarketing activities.

2. Face-to-face monthly donor recruitment (Roadshow)

• Oversee and monitor the Roadshow activities; ensuring fundraising goals are met.
• Secure free venues through strategic partnerships.
• Oversee the design of exhibition panels and coordinate logistics for their setup.
• Prepare essential materials for Roadshow activities including training materials, pitch cards, donation forms, uniforms and sign-up gifts, etc.
• Prepare reports and analysis to monitor performance and fulfillment rate.
• Manage permit applications to ensure compliance with regulatory requirements.
• Explore new income streams and innovative approaches to expand donor base.

3. Direct mailing

• Design and implement strategic direct mail campaigns to achieve predefined targets.
• Coordinate production, lettershop and logistics management to ensure timely and accurate delivery.

4. Take on additional assignments as requested by the team or Agency.

Requirements:

• Degree holder in marketing or business administration.
• 8 years of experience in fundraising or customer service, preferably with NGO exposure. Candidates with less experience will be considered as Assistant Fundraising Manager.
• Good telephone manner and interpersonal skills.
• Work independently and analytical mindset.
• Well-organized and target-oriented and multi-tasking.
• Excellent in MS Office applications including Word, Excel and PowerPoint.
• Proficient in both spoken and written English and Chinese, and fluent in Putonghua.
• Identification with Oxfam’s mission and values is a must.

You are invited to send your application letter, curriculum vitae with your current and expected salary and date of availability to Human Resources Manager by email to [email protected].

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong here: https://www.oxfam.org.hk.

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.